General terms and conditions

Please take the time to familiarise yourself with our terms and conditions, also note that by placing your order on the iamtrend website, you acknowledge that you have read and understood the terms set out below.


The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.
A purchasing contract (“sale”) between the user and iamtrend shall be complete only once a user has placed an order and the payment has been processed fully, meaning iamtrend has received and accepted the payment.

Order and Delivery Times

Orders that are received before 13:00, on a working day, will be packed and shipped on the same day that the order was placed. All orders placed after 13:00 on a working day, will be processed and sent for delivery the following working day. Orders are not processed, packed or shipped on Saturday’s, Sunday’s, and public holidays. Standard delivery times are 2-4 working days. Express delivery times are 1-2 working days. If you are based in a regional, remote or special serviced area delivery please add an extra day to delivery time as those areas are only serviced on certain days. If your order is placed after 13:00 and you request Express delivery, the order will only be sent out the following working day and will be delivered 1 working day from when it was sent out. Deliveries will take place between 8am and 6pm from Monday’s to Friday’s, excluding public holidays. Delivery of the product will be to the delivery address entered at the time of placing your order.

Click & Collect

We’ll be in touch by email as soon as your order is ready to be collected from our head office. Once your order is ready for collection and you’ve been notified, we will hold your order for 30 days at our head office. If no collection has been made for your order before the final date for collection, we’ll refund the order total and will send you an email to confirm that the order has been cancelled and request for your banking details to make a refund.

When you collect your order, we will request to see your ‘Ready To Collect’ email notification. This can be shown on your smartphone or as a print out. The name on your email must match the name on your order. If you wish to have somebody collect your order on your behalf they will need to show your ‘Ready to Collect’ email. They’ll need to sign for your order, and we’ll send you an email to confirm that the order has been collected.

Orders can be collected between 9am to 5pm, Mondays to Thursday and 9am – 1pm on Fridays. Opening hours will be confirmed on your Ready to Collect email.


If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.


Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).
If an item is listed as “on hold”, this means that a user currently has the last of these items in their iamtrend shopping cart. If their cart expires without payment being made, this item will be released back onto the website for sale.


Please note that the stock of all items on offer is limited. iamtrend will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.
If it happens that iamtrend is unable to fulfill any order at the advertised price because the stock is sold out or unavailable, iamtrend will notify you and you’ll be entitled to a reimbursement for the rand value you have paid for such product.

Termination of Suspected Fraudulent Orders

iamtrend reserves the right to cancel or refuse to fulfill any order(s) that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards.

On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. iamtrend may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).
In the event of a fraudulent purchase being placed on iamtrend, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. iamtrend does not process refunds for orders suspected of fraud.

Electronic Transfers (EFTs)

In the event that you cannot make online payments, iamtrend will offer you the opportunity to do an electronic transfer (EFT). When making an EFT either an order number (from a cancelled online order) or your name and surname must be used as a reference, iamtrend is not liable for any EFTs with an ambiguous reference. Your order will only be considered successful and processed once you have emailed proof of payment along with your postal address and contact number to Proof of payment must be bank generated, other forms of proof of payment (photos or screenshots) cannot be accepted.

Coupon Codes

Coupon codes generated and advertised are done so at iamtrends discretion. iamtrend reserves the right to create, change, or stop any coupon code at any time without warning. Coupon codes are only applicable to online purchases and are not available through purchases made via email. Coupon codes cannot be used in conjunction with any other coupon codes, sale items, or discounted items. Coupon codes are not applicable to shipping fees unless the purpose of the coupon is discounted or free shipping. iamtrend is not liable for purchases made, without the coupon code, during the activation period of the coupon code. Product(s) purchased using a coupon code are not refundable.


All full priced items will be packaged in our pink iamtrend branded premium boxes, a faux iamtrend branded leather case and a pink micro-fibre cleaning cloth.  All sale items will receive a branded drawstring bag and microfibre cloth and packaged in a brown cardboard box to ensure protection when shipping the eyewear. iamtrend reverses the right to change their packaging at anytime. iamtrend premium packaging is subject to availability.

Fitting Prescription Lenses

All clear lens frames, sold by iamtrend, have been tested for prescription lenses and all of them are suitable to have prescription lenses fitted in them by a certified optometrist.

However, there is always risk involved. The ability to fit prescription lenses, into iamtrend frames, and willingness to do so is done at the optometrists’ discretion. Thus, having your prescription lenses fitted in an iamtrend frame is done so at your own risk and iamtrend is not liable for any damage due to fitting prescription lenses. iamtrend is also not liable for when an optometrist cannot fit your prescription lenses into iamtrend frames.

Even if an optometrist has fitted a certain frame multiple times there is still a small possibility that it may not work. This is why many optometrists offices have a disclaimer that says “fitted at the customer’s own risk.”

The customer will be held liable for refund and exchange delivery fees if their optometrist cannot fit their prescription lenses into an iamtrend frame. We recommend contacting your optometrist beforehand to confirm whether or not they believe it will work.

Pre-Ordered Products

If you purchase an item(s) that is on pre-order, as well as an available item simultaneously, you will be given the option of either:

  1. shipping the item(s) together, or
  2. shipping the available item(s) first and the pre-ordered item(s) once they arrive (additional charge).

Once we’ve received your pre-ordered item(s), your order will be shipped and you will be notified.

Backordered Products

A back order is when the product(s) you have ordered are temporarily out-of-stock. Every effort will be made to notify you that you are ordering a back order item. You will also be notified to this status via email. If you order a backordered product and available product simultaneously you will be given the option to ship them together or to ship the available products first and the backordered products when they arrive. If shipped separately you will be charged for shipping fees for both shipments. Once iamtrend has received the backordered product(s) in stock you will be notified and your backordered product(s) will be shipped. iamtrend cannot guarantee that when the backordered product(s) arrive to the warehouse that they will be in good condition. If backordered product(s) are received in an unsellable condition iamtrend reserves the right to notify you and offer you a different product(s) for the same value or a refund or store credit of the same value.


iamtrend only services deliveries and sales within South Africa. iamtrend will charge between R70 to R270, for shipping, depending on your geographical location. The final shipping costs are determined by your postal code. Products will be shipped as per the stated shipping times of the particular product ordered which is usually 2-4 working days. If no one is unavailable at the time of delivery, a note will be left on the door saying that delivery was attempted and the courier will contact the recipient via telephone so that a new delivery day can be arranged. Three attempts will be made to deliver the parcel, if on the third attempt no one is still unavailable the parcel will be returned to iamtrend. iamtrend will then contact you to resolve the issue, at this stage you may be liable for any additional delivery costs that may have been incurred. In the event that incorrect shipping details are given, you may be liable for additional shipping fees to redirect the package to the correct address. In that case, iamtrend reserves the right to withhold the package until such fees have been settled. Please note that actual shipping times may vary slightly and are an estimation only. We reserve the right to amend the delivery fees from time to time.

All full priced orders over R800.00 qualify for FREE delivery, and is applicable to all areas within South Africa. Free shipping does not include any sale items or promotions.

For orders less than R800.00 the following delivery fees will be charged at checkout per order, and are determined based on the delivery address:

Local (Cape Town):                                     R75.00 – R105.00

Main Centre:                                               R95.00 – R135.00

Regional/Special Serviced Areas:              R150

Remote Areas:                                            R270

You must take care opening the packaging so as not to damage the product, particularly when using sharp instruments.

For any queries regarding delivery, please call 081 355 0870 or email for assistance. Please have your order number accessible.

Your delivery will be made through Dawnwing. To track your order or for information on their Terms & Conditions please refer to

Please note that delivery fees are non-refundable.

No third party delivery services will be allowed to collect on your behalf or return your products.

Products and Advertising

Please bear in mind that the photo may slightly differ from the actual product in terms of colour, shape, and size due to the lighting during the photo shoot, the monitor’s display, and/or the angle the photo was taken at. We have made every effort to display the product as accurately as possible on the website and ensure that all photos displayed are taken of the actual product. iamtrend is not liable for any misperceptions a customer may have of a product displayed and purchased.

iamtrend takes pride in the quality of their products; therefore, all products will go through a very strict quality test before being dispatched. If any of your purchased item(s) are deemed unfit for sale, iamtrend reserves the right to declare the goods unsaleable and will then offer you either; an alternate product(s), store credit, or a refund for the same value.

Exchanges and Refunds

If you are dissatisfied with your purchase due to a defect, incorrect product received or any other reason, it may be returned to iamtrend within 7 days of delivery provided that it is still in its original condition and packaging. iamtrend does not offer free exchanges or returns. Please contact us using the form on the Exchanges and Refunds page giving us a detailed description of the reason you are returning your product and the product details.

You will either receive a refund or iamtrend credit, or have the product repaired or replaced, depending on the situation.

Sale products or products that have been discounted (permanently or temporarily) are not eligible for refunds or exchanges unless the product is broken/damaged/faulty/incorrect due to manufacturing faults. Full price products may only be replaced with other full-priced products and not items that are on sale. If we are unable to provide you with the desired size or style, we will process you with iamtrend store credit. Products eligible for exchanges and refunds may be refunded into your original method of payment or you will receive an iamtrend credit.


Refunds are offered in the original method of payment or you will receive an iamtrend credit. Once a refund has been requested, provided that it is in line with iamtrend’s refund policy, a consultant will book a collection for the product(s) at the address provided on your account. When iamtrend receives the product, provided that it is in its original condition and packaging, we will process your refund. It costs an additional fee to collect the glasses, the fee is the same as the original shipping fee, this is deducted from the total amount refunded. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks. Please note that the courier cost of the return is for your account, and will be deducted from any refund due to you. The original courier fee, if applicable, is not refundable.

If you received free shipping for your order and wish to return your products, you will be liable to pay an return fee based on your postal code which will be deducted from the total amount refunded.

Items sent in anything other than the original packaging will not be accepted.

Any refunds are processed strictly in accordance with the original sales tender type. Sale items and or coupons are not refundable.


You can book your exchanges or refunds here.

iamtrend will gladly accept returns or exchanges of new, unworn, and unaltered products within 7 days of delivery confirmation. Once you have requested an exchange, a consultant will request that you EFT a delivery fee between R70 and R175. This fee will be the same as the fee you paid for the initial delivery. Once proof of payment has been received, the collection will be booked for the product(s) you wish to exchange. Please ensure the goods are packaged in the original shipping packaging for protection. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the exchange/return. When iamtrend receives your product(s), provided that it is in its original condition and packaging, we will deliver the product(s) you have exchanged them for.

If you received free shipping for your order and wish to exchange your products, you will be liable to pay an exchange fee based on your postal code.

Please note that shipping fees are not refundable.

Items sent in anything other than the original packaging will not be accepted.

Sale Order Exchanges and Refunds 

Sale products or products that have been discounted (permanently or temporarily) are not eligible for refunds or exchanges unless the product is broken/damaged/faulty/incorrect due to manufacturing faults.

The content of the website

Whilst every effort is made to update the information provided on this website on a regular basis, iamtrend makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of any information, data and/or content on the website from time to time.

iamtrend reserves the right at any time to change or discontinue without notice, any aspect or feature of the website and any information, data and/or content on the website.

iamtrend (Pty) Ltd provides the information contained on this website and the pages comprising the website (“website”) and advertises the products to you, subject to the terms and conditions set out herein and as may be referenced herein (“the terms”) unless otherwise stated. For the purposes of these terms, “products” means those items offered for sale by iamtrend or the services made available from time to time via the website.