- You can add a product to your cart by clicking the shopping cart in the bottom right corner of the product or go into the product and click “Add to cart.”
- Once you have added all desired products to the cart you can go to checkout by clicking on the shopping cart in the top right of the website.
- Click “View Cart” to ensure everything is incorrect.
- Add your coupon code (if you have one) and click “Proceed to Checkout.”
- Enter your personal details and a postal address where you would like the product(s) to be delivered to.
- Choose your method of payment: Payfast or Snapscan.
- Accept the Terms and Conditions.
- Click “Place Order”
- You will be directed to our secure payment system where you can enter your banking details to complete payment (Payfast) or scan the barcode provided (Snapscan)
- Your order is successful when you receive an automated email confirming your order is being processed.
- If your order is unsuccessful and you are unable to make an online payment an automated email will be sent giving you our banking details allowing you to make an eft instead using your order number as a reference.
- If you make an eft instead of online payment be sure to email your proof of payment to firstname.lastname@example.org for your order to be processed.
- Congratulations you have now placed your order!
All orders are dispatched, unless otherwise stated, within one working day of receiving payment confirmation.
Standard delivery takes 2 to 4 working days depending on the order’s destination.
Express delivery takes 1 to 2 working days.
If your order is placed after 13:00 and you request Express delivery, the order will only be sent out the following working day and will be delivered 1 working day from when it was sent out.
Courier deliveries are made Monday to Friday between 09:00 and 18:00. There are no deliveries on weekends or public holidays.
Please note that the lead times shown below are the best-case scenarios. We do our best to dispatch orders made before 13:00 the same day and we rely on the couriers not experiencing delays themselves, but we cannot guarantee the lead times, they are just estimates. Please add one working day to be safe.
Delivery charge varies depending on where the order is going:
Delivery fees are based on your geographical location using your postal code and which method of shipping (Standard or Express) you choose. Delivery fees range between R75-R275 and can be calculated at the checkout point.
Our system will offer you the appropriate charge based on your delivery address during the checkout process.
Currently, we only deliver within South Africa.
If your order was placed before 13:00, your tracking number will be sent via email by close of day. If your order was placed after 13:00, your tracking number will be sent via email the following working day. You track your order on the Dawn Wing website.
Please keep in mind that it takes 24 hours to reflect on their system.
Courier deliveries are made Monday to Friday 9 am to 5 pm, so you should always provide a delivery address where there will be an appropriate person to sign for the delivery during these times.
If no one is unavailable at the time of delivery, a note will be left on the door saying that delivery was attempted, and the courier will contact the recipient via telephone so that a new delivery day can be arranged.
Three attempts will be made to deliver the parcel if on the third attempt no one is still unavailable the parcel will be returned to iamtrend. iamtrend will then contact you to resolve the issue, at this stage you may be liable for any additional delivery costs that may have been incurred.
How will I know when my order is ready to be collected?
We’ll be in touch by email as soon as your order is ready to be collected from our head office.
When can I collect my package?
You can pick up your package 9am to 5pm on Mondays to Friday.
Opening hours will be confirmed on your Ready to Collect email.
Where can i collect my package?
How long will iamtrend hold my order?
Once your order is ready for collection and you’ve been notified, iamtrend will hold your order for 30 days.
What if I don’t collect my order?
If you don’t collect your order before the final date for collection, we’ll cancel the order and will send you an email to confirm that the order has been cancelled and request for your banking details to refund your order.
What do I need to bring to iamtrend to collect?
When you collect your order, be sure to bring your ‘Ready To Collect’ email notification. This can be shown on your smart phone or as a print out. The name on your email must match the name on your order.
Can someone else collect my order?
Yes – just forward on your ‘Ready to Collect’ email for them to show when they collect as proof of purchase. They’ll need to sign for your order, and we’ll send you an email to confirm that the order has been collected.
Yes, they can. However, it does also depend on your optometrist. We have tested all our clear lens opticals and all are suitable for prescription lenses to be fitted in them by a certified optometrist. Fitting your prescription lenses into iamtrend frames are done so at your own risk. We recommend phoning your optometrist beforehand to see if they have experience in fitting frames similar to ours.
Some of our clear lens frames do have screws and some do not. Regardless, we have been able to fit lenses into the frames with or without screws. The screws aren’t necessary to fit prescription lenses. However, some optometrists are not able to fit the lenses without the screws. It’s best to phone your optometrist to see if they have experience in fitting frames without screws.
Our sunglasses are UV 400 protected.
Exchanges & Refunds
iamtrend will happily accept exchanges, of any new, full-priced, unworn, and unaltered product(s) within seven days of receiving delivery confirmation. Please read more to here about our exchange policy.
You will be prompted to make payment by the following methods:
Bank Card via Payfast – payments are securely processed.
Snapscan – payments are securely processed.
Bank Transfer – you will receive an invoice by email, if your payment online is unsuccessful, with our bank details. Once you have made payment email your proof of payment to email@example.com
Cash Deposit – can be made at your selected bank using our banking details. Once you have made payment email your proof of payment to firstname.lastname@example.org
When paying via Payfast it will prompt you for a security code, this is a code you get from your bank which you use when you make an online payment. A credit card isn’t always necessary as most banks give the option to activate online transactions on your debit card. This feature is something that has to be set up in the bank or on your online banking.