Exchanges And Refunds

iamtrend will gladly accept exchanges or refunds, of any new, full priced, unworn, and unaltered product(s) within 7 days of delivery confirmation.

I accept the terms and conditions on this page.

Exchanges

Once an exchange has been requested, one of our consultants will request that you EFT the new delivery fee to secure the exchange. This fee will be the same as the amount that you paid for your initial delivery (R50 – R150).

Once proof of payment has been received, the collection will be booked for the product(s) you wish to exchange. When iamtrend receives your product(s), provided that it is in its original condition and packaging, we will deliver the product(s) you have exchanged them for.

Refunds

Once a refund has been requested, provided that it is in line with our refund policy, a consultant will book a collection for the product(s) at the address provided on your account. When iamtrend receives the product(s), provided that it is in its original condition and packaging, we will process your refund. It costs R50 to collect the eyewear, this fee will be deducted from the total amount refunded. Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Please note that shipping fees are not refundable. 

Items sent in anything other than the original packaging will not be accepted. 

Exchanges And Refunds Policies

Sale products or products that have been discounted (permanently or temporarily) are not eligible for refunds or exchanges unless the product is broken/damaged/faulty/incorrect due to manufacturing faults.

Full price products may only be replaced with other full-priced products and not items that are on sale.

If we are unable to provide you with the desired size or style, we will process you with Iamtrend store credit.

Products eligible for exchanges and refunds may be refunded into your original method of payment or you will receive Iamtrend store credit.

Manufacturing Faults

If a product has a defect due to manufacturing faults we will gladly exchange the product for the same value or offer a refund in the original method of payment within 7 days of delivery confirmation.

Products returned due to manufacturing faults will not be liable for exchange and refund delivery fees.

Multiple Returns

If you are simultaneously returning two or more items within the limits of our return policy, one for a refund and one for an exchange, you will only be liable for one delivery fee provided that the items are sent together.  In this case, you will not need to eft us the delivery fee, instead, it will be deducted from the refunded total.