With the growing concern and uncertainty following the COVID-19 outbreak across the globe we would like to take this time to send love to all of our loyal customers, we hope that you are all doing your part to stay healthy and properly informed.
The health and safety of our team and customers are our first priority. With the current information at hand, iamtrend has put the following precautions in place and will actively be updating you all if, and when any new information comes to light.
Customer Service: Our customer service team will be working from home and will be available to assist your queries as per usual, Monday – Friday 09:00-17:00. You can contact us via whatsapp +27 813350870 or email us at email@example.com.
Online Orders: You’ll still be able to place online orders, however these orders will only be shipped out after the 16th April 2020.
Shipping: Dawn Wing our third party delivery service has announced all orders placed before 1PM, 26 March 2020, will still be sent out for scheduled deliveries and the following precautions have taken place as of 12 March 2020:
- By way of regular Health and Safety briefings we have communicated extensively to our staff and partners the importance of adhering to basic hygiene protocols with a special focus on hand hygiene, as well as the need to maintain a sanitary distance from our customers and one another.
- We have issued a clear travel restriction policy to our workforce that adheres to the latest guidelines from national authorities.
- We have advised all of our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms.
- We have installed hand sanitiser stations at all key entry and exit points within our facilities.
- All drivers have been issued with hand sanitiser which they have been instructed to use beforeand after every delivery or collection.
- Today our operations are running as normal and we aim to maintain that as far as possible whilst we prepare for a number of potential scenarios that may unfold.
We would like to thank you for your continued support and understanding as we navigate through these difficult times. We hope that everyone will take this opportunity to spend time and cherish those far and near.
Stay safe, indoors & tuned into our page ~ we’ve got some real cute and engaging content headed your way!